Measure Your Way to Success by Using KPI’s

One of the things I enjoy about watching a good basketball game is the commentator’s use of statistics. I’m amazed by the wide range of statistics used and the conclusions drawn in the commentator’s analysis of the game. Statistics, in many ways, really tell the story of how the game was won or lost. In…

Keeping Score in a Winning Business

Technology in sport today has become increasingly sophisticated and enables monitoring of individual and team performance to levels unheard of even 10 years ago. Basic scorekeeping is taken for granted and we now see an instant array of data available for immediate analysis and magic eyes to challenge the decisions of human scorekeepers, umpires and…

Don’t Think Outside the Box – Redefine It!

Thinking “outside the box” is a popular idea in the business world today. People and organizations are told to think outside the box to stimulate creativity when they need to solve problems, streamline production, establish a new product, or develop a new process. And it’s true that unconventional thinking often sparks creativity and innovation. But…

Ten Reasons People Resist Change

Leadership involves introducing change, but what is a leader to do when faced with ubiquitous resistance? Resistance to change manifests itself in many ways, from foot-dragging and inertia to petty sabotage to outright rebellions. The best tool for leaders of change is an understanding of the predictable, universal sources of resistance. Once the source has…

The Art of Delegating

In today’s busy world, one of the best ways to create more time for top-priority projects is to delegate lower-priority work to someone else. Many people are reluctant or afraid to delegate work. Do any of these statements sound familiar? “Nobody can do this work as well as I can” “If someone else does this…

Business: The $20,000 Phone Call

Business: The $20,000 phone call When a business receives a phone call, who answers? When a new prospect or customer arrives at your business, how are they treated?  Your marketing has finally paid off, all your hard work starts to materialize, something you did created action, and now it is time to turn that prospect…