Thinking “outside the box” is a popular idea in the business world today. People and organizations are told to think outside the box to stimulate creativity when they need to solve problems, streamline production, establish a new product, or develop a new process. And it’s true that unconventional thinking often sparks creativity and innovation. But…
Business: The $20,000 phone call When a business receives a phone call, who answers? When a new prospect or customer arrives at your business, how are they treated? Your marketing has finally paid off, all your hard work starts to materialize, something you did created action, and now it is time to turn that prospect…
The 10 Elements of a World-class Company Highly successful organizations have certain definable qualities in common. These universal distinguishing characteristics separate good companies from great companies. Each of these qualities, these pillars of a great company, is as important as the others. Together, they create the culture of the organization. The following are the 10…
Leadership involves introducing change, but what is a leader to do when faced with ubiquitous resistance? Resistance to change manifests itself in many ways, from foot-dragging and inertia to petty sabotage to outright rebellions. The best tool for leaders of change is an understanding of the predictable, universal sources of resistance. Once the source has…
The Canadian Federal Government recently announced a 10% temporary wage subsidy for eligible employers during the COVID-19 pandemic. Click the link to get the full details of the program https://www.canada.ca/en/revenue-agency/campaigns/covid-19-update/frequently-asked-questions-wage-subsidy-small-businesses.html Here are some of the details of the program. 1. What is the Temporary Wage Subsidy for Employers? The Temporary Wage Subsidy for Employers is…
The phone rang. It was Sharon calling. She sounded glum, and there was no energy or life in her voice. “What’s wrong?” her coach asked. She explained that business was slow. She wasn’t finding any opportunities, and she wasn’t making any money. Her boss, to make matters worse, had just told her that if she…
Presenting a product or service to someone who cannot say “Yes!” and is not the primary decision-maker is one of the biggest wastes of time in the sales game. At certain times in the sales process, it can be appropriate to present to someone who can only recommend your products. It’s crucial to be aware…
What are you measuring in your business? According to Peter Drucker, and the experience of all my clients, “what gets measured, gets managed”. If you are not achieving the results you want in your life, organization or business ask yourself, “What exactly are we measuring?”. Maybe you are measuring nothing at all. Our clients will…
Increasing Profitability When you increase your business’s profitability, you increase the viability of your business and its ultimate value. Increases to profits leads to improvements in the flow of money to you, the owners, … the ultimate reason for a business’s existence. Some business people don’t like building profits as this increases tax liability; generally,…
It’s easy to think that social media is the only way forward in 2019. Nearly every business, big and small, has some sort of footprint on Facebook, Snapchat, and/or Instagram. Certainly, your marketing strategy should incorporate at least one of these platforms. However, it should not be the only format you focus on. Email marketing,…
If you type in “qualities of a strong/good/effective leader” in a search bar, you’ll get a thousand different results by all sorts of people. Countless numbers of books have been written about leadership, and the kinds of advice you’ll receive may or may not pertain to your field. The idea of what people consider to…
A job that is completely stress-free doesn’t exist. With deadlines to meet, people to please, standards to uphold, and new markets to enter, your job will always present challenges and circumstances that force you out of a state of perpetual complacency. Stress shouldn’t necessarily be perceived as a bad thing; it is what motivates you…
If you’re not familiar with that CRM software does, it’s specifically designed to help facilitate and improve the communication and relationships between you and your clients. CRM software can do a wide variety of different tasks depending on which one you buy; common uses for a CRM system include account management, comprehensive analytics, data collection…
Do You Have the Symptoms of Affluenza? There’s an insidious disease going around, and it’s woven into the very culture that surrounds us. It’s called affluenza. According to Dr. Jessie O’Neill, affluenza is a “dysfunctional relationship with money, wealth, or its pursuit.” The symptoms? John de Graaf, the producer of the PBS documentary Affluenza, lists…
CULTURE OF LEADERSHIP RITUALS. I like the “cult” in culture. The best companies like Dell, Google, Southwest Airlines, Apple and Wal-Mart, have something in common with cults. They have unique rituals like 7 am team huddles or Friday afternoon pizza parties to promote team bonding. Rituals shape culture and keep it special. CELEBRATION. John Abele,…
A Business Coach Engages in Provocative Conversations. A great Business Coach hears what the client is saying and not saying, questions what you hear, by asking the right questions, pressing for clarity, and by sharing what you know and how you feel, provocative conversations can occur within minutes, not months. Let’s have a conversation! Kent…
One of the things I enjoy about watching a good basketball game is the commentator’s use of statistics. I’m amazed by the wide range of statistics used and the conclusions drawn in the commentator’s analysis of the game. Statistics, in many ways, really tell the story of how the game was won or lost. In…
To be a business that is, a commercial, profitable enterprise that works without you — your business must give a good return on investment plus a full wage for every hour you spend working in your business. You can then pay someone to do your job and the business profits are not affected. The quote…
A Business Coach Reveals the client to themselves The more aware anyone is, the better choices they can make for themselves. Part of what a Certified Business Coach does with clients is to help them discover their gifts, talents, desires, values, needs and dreams, as well as comes to understand what motivates and inspires them.…
As a Business Coach, often business owners ask if it’s true that 80% of new business may fail within the first 5 years. And what of those that still exist after the first 5 years? What is the main reason for these failures? Most importantly, what is the secret of a successful business? It’s not…
Breakeven analysis is a tool used to determine when a business will be able to cover all its expenses and begin to make a profit. For the startup business it is extremely important to know your startup costs, which provide you with the information you need to generate enough sales revenue to pay the ongoing…
Technology in sport today has become increasingly sophisticated and enables monitoring of individual and team performance to levels unheard of even 10 years ago. Basic scorekeeping is taken for granted and we now see an instant array of data available for immediate analysis and magic eyes to challenge the decisions of human scorekeepers, umpires and…
Did you know that, relative to size, the strongest muscle in the body is the tongue? Business Lesson to be Learned: Always exercise good judgement when giving this muscle a workout!
How important are your roots? At the Watson Lake Sign Post Forest in Canada’s Yukon Territory you can see over 70,000 hometown signs planted by people from all over the world! Business Lesson to be Learned: Even if you never go back, it’s important to acknowledge from whence you came!
And what is ‘Where there’s muck there’s brass’ all about? For hundreds of years in the UK, money has been referred to as ‘brass’. ‘Muck’ implies some form of dirt or manure. Most often, there are people willing to pay to have dirty jobs done for them. Business Lesson to be Learned: Don’t be afraid…
Who said: ‘Work Smarter…Not Harder’? This phrase has been attributed to Allan F. Mogensen, the creator of ‘Work Simplification’. And what is Work Simplification, you ask: “the organized use of common sense by everyone involved to find easier and better ways of doing work” Business Lesson to be Learned: Keep an open mind and listen…
In Greek mythology, Goddess Athena used an owl as her emblem. With its focused, silent gaze, the owl gives the appearance of deep thought and knowledge. Actually… The owl’s brain is quite small, relatively speaking, and its unrelenting stare comes from the owl’s inability to move its eyes. Owls can, however, turn their heads completely…
“A person’s success in life can usually be measured by the number of uncomfortable conversations he or she is willing to have.” ― Timothy Ferriss Who is making you uncomfortable? Who looks you in the eye and says, “given your skills, you could do better…” “You have enough leverage to really make a difference.” “What…
Adoxography was a term coined in the late 19th century. It refers to highly skilled writing about trivial subjects. In effect, it’s wasting great skills and ability on things that don’t matter. And yet the ancient Greeks, who were otherwise pretty smart people, would engage in Adoxography on purpose, spending hours in praise of things…
Attention Business Owners: COACHING It’s Not just for GOLF! Let’s talk about the development of your golf game. Your game has likely improved over time through the advice of others: the buddies at men’s night and the friends from work. Maybe you’ve read magazines or watched an instructional video you bought on the Shopping Channel. But what if…
In today’s busy world, one of the best ways to create more time for top-priority projects is to delegate lower-priority work to someone else. Many people are reluctant or afraid to delegate work. Do any of these statements sound familiar? “Nobody can do this work as well as I can” “If someone else does this…
You can double the power of your business communications simply by stating your primary message earlier. When business writing is bad, it’s usually: Complicated Confusing Vague Unconvincing A straightforward thesis stated early in the copy will solve these common problems. Let your readers know exactly what you’re talking about and why they should keep reading.…
When you hear people talking about sales goals, they’re almost always referring to gross sales, i.e., “I want to do $1,000,000 in sales. But what is more important — gross sales or net profits? Increasing net profits, the money you keep after paying expenses, should always be the goal. Doubling sales does not necessarily mean…
The last thing you want your marketing copy to be is a features-laden description of your products or services. Most clients and customers base buying decisions on perceived benefits, not features. Think of the feature as the description and the benefit as the result. Then rewrite your feature statements into benefit statements. You’ll save prospective…
Are you lucky? What is the definition of luck? For my clients, luck happens at the fork in the road where preparation and opportunity meet. Kent Boehm Business & Leadership Coach 403.690.8363 or kent@ninebusinessgroup.caonbusinesscoaching.combusinesscoachingcalgary.com
Think about your last significant purchase: what steps did you take before deciding to buy? Now watch this three-minute video. Times are changing, and so are the behaviours of your clients. Have your marketing strategies adapted? http://www.youtube.com/user/driveconversion Kent Boehm Business & Leadership Coach 403.690.8363 or kent@ninebusinessgroup.caonbusinesscoaching.combusinesscoachingcalgary.com
What you learn after you know everything will have the greatest impact… Are you still learning?
Riding Dead Horses: A Common Pastime The tribal wisdom of the Dakota people, passed on from generation to generation, states that when you discover you’re riding a dead horse, the best thing you can do is dismount. However, in modern corporate North America, a vast range of far more advanced strategies are generally encouraged: Buy…