Archive for staff training

4 results.
Jun26

Muck & Money

by Kent on June 26, 2014 at 5:03 pm
Posted In: business coaching, customer service, marketing, staff training, Uncategorized

And what is ‘Where there’s muck there’s brass’ all about? For hundreds of years in the UK, money has been referred to as ‘brass’. ‘Muck’ implies some form of dirt or manure. Most often, there are people willing to pay […] ↓ Read the rest of this entry…

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Jun19

Who said that?

by Kent on June 19, 2014 at 5:03 pm
Posted In: leadership, staff retenion, staff training, team training, time management

Who said: ‘Work Smarter…Not Harder’? This phrase has been attributed to Allan F. Mogensen, the creator of ‘Work Simplification’. And what is Work Simplification, you ask: “the organized use of common sense by everyone involved to find easier and better […] ↓ Read the rest of this entry…

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Jul09

What are you Measuring in Your Business

by Kent on July 9, 2012 at 4:06 pm
Posted In: business coaching, lead generation, leadership, management training, staff training, strategic planning

What are you measuring in your business? According to Peter Drucker, and the experience of all my clients, “what gets measured, gets managed”. If you are not achieving the results you want in your life, organization or business ask yourself, […] ↓ Read the rest of this entry…

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Jul09

Business: The $20,000 Phone Call

by Kent on July 9, 2012 at 3:57 pm
Posted In: business coaching, customer service, job descriptions, sales training, staff training

Business: The $20,000 phone call When a business receives a phone call, who answers? When a new prospect, customer arrives at your business or calls your shop how are they treated?  Your marketing has finally paid off, all your hard […] ↓ Read the rest of this entry…

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