1. Free Cashflow Stress Test
  2. Free Survival Planning Session
  3. 7 Steps to Pivot Your Marketing
  4. SWOT Examination and Opportunity Planning Session
  5. BDC Small Business Loan
  6. What is the Temporary Wage Subsidy for Employers?
  7. EWSP (Employment Work Sharing Program)
  8. Business Oxygen
  9. How to Close More Sales
  10. Why Connecting with the Tough Decision Makers is Worth Your Time
  11. Having A Bad Day? Find Something Beautiful
  12. What are you worth?
  13. 10 Ways to Foster a Culture of Innovation and Creativity
  14. What are you Measuring in Your Business
  15. 7 Ways to Dramatically Grow Your Business
  16. Company Culture – How to Cultivate the Right Kind for Your Business
  17. How to Keep Your Employees Happy at Work
  18. Four Reasons to Use B2B Email Marketing
  19. Qualities of Good Leaders
  20. How Stress Can Affect Your Job Performance
  21. Making a Customer Relation Management (CRM) System Work For You
  22. Do You Have The Symptoms Of Affluenza?
  23. Culture Of Leadership
  24. A Business Coach Engages in Provocative Conversations
  25. Are You A Carrot, An Egg, Or A Coffee Bean?
  26. Measure Your Way to Success by Using KPI’s
  27. Ensure a Good Return on Your Investment
  28. A Business Coach; A Clients Journey to Self Discovery
  29. Is Your Business Growing or Dying
  30. Breakeven Analysis
  31. Keeping Score in a Winning Business
  32. Exercise wisely…
  33. Roots
  34. Muck & Money
  35. Who said that?
  36. Why are owls so wise?
  37. Business Success: Eight Fundamentals
  38. Uncomfortable Conversations
  39. Are you working hard or just working long hours?
  40. Investing Time on the Right Tasks
  41. COACHING — Not just for GOLF!
  42. Don’t Think Outside the Box – Redefine It!
  43. Ten Reasons People Resist Change
  44. The Art of Delegating
  45. How to Make Your Business Writing Twice as Good
  46. Increase Profits by “Pruning” Your Business
  47. Features versus Benefits
  48. Are you lucky? Or just on your game?
  49. 10 Elements of a World-Class Company
  50. How fresh are your marketing strategies?
  51. Business: The $20,000 Phone Call
  52. Business – Game Changer
  53. Are you still learning?
  54. Riding a Dead Horse
  55. Business & Baseball
Thursday, April 2, 2020
  1. Free Cashflow Stress Test
  2. Free Survival Planning Session
  3. 7 Steps to Pivot Your Marketing
  4. SWOT Examination and Opportunity Planning Session
  5. BDC Small Business Loan
  6. What is the Temporary Wage Subsidy for Employers?
  7. EWSP (Employment Work Sharing Program)
  8. Business Oxygen
  9. How to Close More Sales
  10. Why Connecting with the Tough Decision Makers is Worth Your Time
  11. Having A Bad Day? Find Something Beautiful
  12. What are you worth?
  13. 10 Ways to Foster a Culture of Innovation and Creativity
  14. What are you Measuring in Your Business
  15. 7 Ways to Dramatically Grow Your Business
  16. Company Culture – How to Cultivate the Right Kind for Your Business
  17. How to Keep Your Employees Happy at Work
  18. Four Reasons to Use B2B Email Marketing
  19. Qualities of Good Leaders
  20. How Stress Can Affect Your Job Performance
  21. Making a Customer Relation Management (CRM) System Work For You
  22. Do You Have The Symptoms Of Affluenza?
  23. Culture Of Leadership
  24. A Business Coach Engages in Provocative Conversations
  25. Are You A Carrot, An Egg, Or A Coffee Bean?
  26. Measure Your Way to Success by Using KPI’s
  27. Ensure a Good Return on Your Investment
  28. A Business Coach; A Clients Journey to Self Discovery
  29. Is Your Business Growing or Dying
  30. Breakeven Analysis
  31. Keeping Score in a Winning Business
  32. Exercise wisely…
  33. Roots
  34. Muck & Money
  35. Who said that?
  36. Why are owls so wise?
  37. Business Success: Eight Fundamentals
  38. Uncomfortable Conversations
  39. Are you working hard or just working long hours?
  40. Investing Time on the Right Tasks
  41. COACHING — Not just for GOLF!
  42. Don’t Think Outside the Box – Redefine It!
  43. Ten Reasons People Resist Change
  44. The Art of Delegating
  45. How to Make Your Business Writing Twice as Good
  46. Increase Profits by “Pruning” Your Business
  47. Features versus Benefits
  48. Are you lucky? Or just on your game?
  49. 10 Elements of a World-Class Company
  50. How fresh are your marketing strategies?
  51. Business: The $20,000 Phone Call
  52. Business – Game Changer
  53. Are you still learning?
  54. Riding a Dead Horse
  55. Business & Baseball

Managing a business successfully requires that you possess the complete package, so to speak. You need to have strong interpersonal skills as well as strong technical skills, which is a combination of traits that few people possess. This is why business owners hire people to do the bulk of the work, since hiring the right people brings skills and strengths to the business that will allow it to grow and expand. The customer and sales side of things are looked at very closely, but some managers and business owners forget the third facet: worker satisfaction.

While it doesn’t immediately show up in customer reviews and overall sales, a dissatisfied workforce drags everything down. Workers are more likely to quit, they won’t put as much effort into their jobs, and they won’t go above and beyond in what they do. If your workers aren’t happy and engaged with their jobs, it will show up in the loss of productivity, dissatisfied customers and high labor costs associated with above-average turnover. Keeping your employees happy and satisfied at work will pay dividends that will ultimately lift the business over its competitors in the long run.

Some of the following strategies are proven methods of keeping your workers happy and productive.

1) Give them clear and defined objectives

Nobody likes feeling like they are just wandering around aimlessly. If your employees don’t know what is expected of them, then they will not know how to perform in a manner that boosts your bottom line. It can be very frustrating to work for a boss that doesn’t know what they want from you, yet still holds you accountable to some kind of a target. If you have ever had a boss yell at you for failing to meet a sales target yet offers no way to improve current figures, you know what I mean. If you come in with clear goals and expectations, your workers will work harder to achieve them.

2) Support them in the workplace

This manifests itself in a few different ways. One problem that some workers have is that they feel as though their workplace does not offer a safe and comfortable working environment. Whether they are being harassed, put on the receiving end of office politics, or punished for having personal issues in their lives, these work environments are not healthy and conducive to a happy workforce. For example, if a worker recently lost a loved one and their productivity suffers as a result, how you respond to that will go a very long way towards their overall level of happiness. Being callous or indifferent to their struggles only serves to make them feel unappreciated and unvalued.

With that said, supporting your workers doesn’t just mean making their work environment accepting. Your employees have lives outside of work, and when they feel as though work is intruding into their lives they are not going to feel engaged and ready to give their all. If you respect their personal life and accommodate them when things go awry, they will feel more appreciated. In turn, they will return the favor when you need to ask more of them.

3) Give them a stake in the business

If your employees see their job as nothing more than a paycheck, then they will never be motivated to do more than the bare minimum. Companies that give their workers some sense of ownership over their business’ performance report much higher level of job satisfaction and engagement. Starbucks has done this to great effect; all of its employees are referred to as “partners”, and all of their partners are given stock in the company for each year they are employed with them. As a result, the turnover rate at the company (at about 100%/year) is considerably below the industry norm for customer service jobs (about 300%/year).

If your business is small and doesn’t operate like that, you can also give them a clear goal with an incentive added to reach it. Some businesses give bonuses to workers for meeting certain sales targets. Others promise raises. If you give your workers something to fight for, they will work that much harder to achieve that goal.

Kent Boehm
Business & Leadership Coach
403.690.8363 or kent@ninebusinessgroup.ca
onbusinesscoaching.com
businesscoachingcalgary.com



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