Who said: ‘Work Smarter…Not Harder’?
This phrase has been attributed to Allan F. Mogensen, the creator of ‘Work Simplification’. And what is Work Simplification, you ask:
“the organized use of common sense by everyone involved to find easier and better ways of doing work”
Business Lesson to be Learned:
Keep an open mind and listen to the folks actually doing the work to find ways of improving the process.