Who said: ‘Work Smarter…Not Harder’?

This phrase has been attributed to Allan F. Mogensen, the creator of ‘Work Simplification’. And what is Work Simplification, you ask:

“the organized use of common sense by everyone involved to find easier and better ways of doing work”

Business Lesson to be Learned:

Keep an open mind and listen to the folks actually doing the work to find ways of improving the process.